Corporate Reception Skills

Being on the front line of interactions with clients and customers carries a lot of responsibility, so much of that first impression is created by you and as we know first impressions last! This course will cover the image created by you and your reception area and aligning it with that of the organisation. Communicating confidently and professionally and keeping the reception area neat and organised even in peak times. We will explore delivering excellent customer service while building internal relationships and promoting the organisational impression.

What will I learn?

Meet and greet
Customer care
Image created in mind of visitor
Professional communication, face to face, written and telephone
Dealing with aggression
Complaint handling

Am I Suitable?

Those working in a reception and meet and greet capacity

What are the course objectives?

Identify and control impressions created on initial meet and greet
Ensure we offer customer care within organisational restrictions
Creating the best impression through image
Professional interactions even in busy reception
Handling difficult people and situations
Handling disappointment professionally

Duration:

1 day

Price:

£280 individually / £895+VAT incompany

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* Expenses will be charged as extra outside London