Dealing with Difficult People

On this 1-day course you will learn some tools to help you deal with challenging situations with a new found confidence. The tips and techniques will enable you to be much more proactive and not reactive when challenged by people and circumstances.
The aim is to help you understand other people’s behaviour and how to respond appropriately. You will gain practical guidance to apply to your own situations. Plus we will provide you with a reference manual to assist you with the key skills and techniques learned during the course in your day-to-day activities.

What will I learn?

Understand the theory behind behaviour in the work environment

Create positive working relationships with difficult or uncooperative individuals

Approach conflict situations with increased confidence in an appropriate and timely manner

Adopt a confident, professional and appropriate style when faced with difficult people or situations

Plan your personal strategy for dealing with difficult situations

 

Am I Suitable?

For anyone trying to find a way to better cope with personality clashes and difficult people.

What are the course objectives?

Understand the theory behind behaviour in the work environment

Create positive working relationships with difficult or uncooperative individuals

Approach conflict situations with increased confidence in an appropriate and timely manner

Adopt a confident, professional and appropriate style when faced with difficult people or situations

Plan your personal strategy for dealing with difficult situations

 

Duration:

1 day

Price:

£280 individually / £895 incompany

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* Expenses will be charged as extra outside London