Dealing with Difficult People

Dealing with Difficult People

On this 1-day course you will learn some tools to help you deal with challenging situations with a new found confidence. The tips and techniques will enable you to be much more proactive and not reactive when challenged by people and circumstances. The aim is to help you understand other people’s behaviour and how to […]

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Psychometrics

We offer a broad range of tools and models to help ascertain natural styles of communicating, thinking and feeling. These help people overcome individual struggles and teams to develop and progress working relationships. Many of the tools are used in conjunction with training courses depending on the challenges and requirements. Please enquire should you wish […]

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Getting the Most out of Meetings

Does your organisation waste a lot of time in meetings? This 1-day course has been designed especially to focus on making your meetings more effective, efficient and beneficial to all rather than another timewaster. We will explore the structure, expectation and general ethos of the meeting and its attendees. We will identify and clarify the […]

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Corporate Reception Skills

Being on the front line of interactions with clients and customers carries a lot of responsibility, so much of that first impression is created by you and as we know first impressions last! This course will cover the image created by you and your reception area and aligning it with that of the organisation. Communicating […]

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Professional Customer Service

When dealing with clients and customers, so much is about the perception they have of the organisation which is gleaned partially from their interactions with you. This course is about ensuring we create the best impression possible even when dealing with the more demanding clients. During the course we will cover communicating effectively at all […]

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Time Management Training for PAs

This course is aimed at PAs and administrators who do not have the ability to delegate their workload. Time is so limited and expectations on us within the workplace seem to be growing, effective time management skills are more key than ever. In this course we will focus on where we can salvage wasted time […]

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Persuading Upwards

This course focuses on working effectively with your manager sharing ideas and communicating professionally. We will look at how to deliver messages and make organisational suggestions in a logical, confident and cohesive manner. This course will build your skills in assertiveness, communication and confidence and help you to work more effectively for your manager and […]

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Office Managerial Role

The role of an office manager can be even wider reaching than that of a PA. In this course we explore the communication and assertiveness aspects and look at how to manage relationships at all levels. We look at running projects, managing our relationships with others (whether you are directly managing anyone or just working […]

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Success Skills for PAs

This course will equip you with the skills to work effectively within the team; ensuring you are party to communications and able to operate as a key cog within the machinery. A frustration of being a team secretary can be time and knowing how best to manage your workload amongst the team. This course will […]

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Management for PAs

If you manage or are due to take on the responsibility of managing or team-leading other colleagues it is really beneficial to have an understanding of the basic managerial skills and this one day course will give you a whistle stop tour of everything you need. Delegation and feedback, dealt with in the right and […]

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