I attended a course recently – Handling Difficult People & Conflict – in London run by Dani . I really liked her style of course leadership. She started the day by asking everyone on the course what they wanted to get out of it and just after the lunch break she returned to this list to make sure everyone’s objectives had been met and if they hadn’t how she would meet them e.g. a discussion in the afternoon. The day flew by as there was so much to cover on this course. We had a really diverse attendance and Dani gave everyone chance to express themselves. I have rarely felt so encouraged by a course and taken so much away from a course and I felt so much more happy with the situations I have to deal with and how to make things a lot better for everyone. I wouldn’t hesitate to recommend Dani to anyone.